Terrain NRM Solution

The Back Story

Managing a multi-site organisation has its challenges, especially when it’s IT infrastructure can’t effectively support the business. Terrain NRM had disparate devices, old operating systems and ageing servers. Their staff were restrained to a single office and required to access an insecure remote desktop environment. This resulted in data being stored on individual devices without a backup solution. It was also near impossible to collaborate with other staff members and many had to live physically close to the office, travel long distances frequently and their day-to-day core functions heavily disrupted.

Terrain NRM required a safe and secure solution that allowed staff to access the same resources and work collaboratively in real-time regardless of their location.

To ensure the success of the digital transformation, we worked closely with all levels of the organisation and regularly attended staff meetings. It was important to have staff included in the process as they needed to be comfortable with the end result. We made sure their feedback was heard and incorporated into the solution.

As with any change, it can cause a level of disruption and with that, a risk of staff resistance. In our efforts to minimise that risk, we worked with Terrain NRM’s graphics team to incorporate staff images into the wallpapers and screensavers to provide a sense of inclusion.