Digital transformation doesn’t have to be complex to be effective
Network Management
Systems Management
IT Security
Database Management
IT Help Desk
Application Management
Fixed Fee Managed IT Agreement
Our Fixed Fee agreement has been developed using our Enterprise Class Managed Endpoint Security Service tools. Fixed Fee managed IT agreement provides your business and IT network with monitoring, management and maintenance of servers, devices and network at a fixed fee for budgeting purposes.
We work with you and your team as if we were your own IT department, to empower you, develop technology plans and improvements that will ensure your network runs smoothly at all times.
Incorporating several vital components, our managed IT services agreement offers peace of mind that your systems will continue to operate at their full capacity, allowing you to focus on growing your business.
Network Management
From configuring and monitoring your network to managing its performance, we ensure that your infrastructure continues to run smoothly and efficiently. Data is collected from your connected network devices, allowing us to analyse how they operate and interact. As a result, you will not only prevent costly network disruptions but also improve both security and productivity.
Systems Management
Our comprehensive systems management service handles the needs of your enterprise network or data centre, enabling your workforce to adapt quickly to changing business requirements. It is an umbrella term covering many components of your IT operations, including gathering system requirements, asset inventories, automation and application management.
IT Security
Malware, phishing and Advanced Persistent Threats (APT) are just some examples of cyber attacks that occur all too often. Our managed IT security solutions ensure the integrity and confidentiality of your business’ data. We protect your organisation against unauthorised access or malicious attacks while also ensuring that potential threats are handled immediately.
For greater protection, learn more about our Managed Security Solutions.
The constant evolution of technology means that modern businesses experience an endless flow of data, the same data that can become tedious to store, process and manage. Through our database management, we take this pressure off your shoulders. We implement a system that seamlessly organises your data through architecture design, patch management and much more.
IT Help Desk
In business, time is money. That’s why our managed IT agreement includes access to an immediate response IT help desk. Our knowledgeable team have decades of experience, allowing them to troubleshoot issues and provide a viable solution. Regardless of the scale or complexity of the problem, we get your operations back up and running in minimal time.
Application Management
Regardless of industry, innovation is key, and your applications play a vital role in your ability to adapt to these changes – this is where our application management comes in. We not only handle maintenance, version control and system upgrades, but we also ensure that your business is paired with the best-fitting applications, ensuring that your operations are running as efficiently as possible.
Need help making IT decisions?
Speak to our IT Consultants Today.
Technologies only previously available to large enterprises are now available for small to medium businesses. Choose Future IT Services as your go-to IT consultant. Our expert team can help you choose the right tools and technologies for your business.
From software as a service to infrastructure as a service, consumption-based models or flat fee models, there is a technology plan that can meet your business needs. But new technology and the associated troubleshooting can be time consuming. Let your team get back to doing what they do best by utilising our IT outsourcing services. As experts in our field we can seamlessly work with your staff to empower and give them the tools they need to work most effectively.
As a trusted managed service provider, we strive to provide the best business IT support in Cairns, Townsville and beyond.
A Managed IT Services Agreement (MSA) is a written agreement between a Managed Service Provider (MSP) and your business that outlines the level of service the MSP will deliver. This gives your business the peace of mind that we will deliver on the terms of the agreement set out and provides you with priority service above that of adhoc services.
A Managed Services Agreement (MSA) clearly documents the roles and responsibilities of both the Managed Service Provider (MSP) and your business. We collaborate with you to establish a baseline environment with a Service Level Agreement (SLA). We prioritise process and response times as well as hours of coverage, inclusions and exclusions and a fee schedule so both parties are fully across what is covered in the agreement and how much it is worth each month. It also includes the term of the agreement; Monthly, 12 months, 24 months or 36 months.
Our budget-friendly Managed IT Services take the stress out of managing your IT systems. We provide:
Network Management
Systems Management
IT Security
Data Protection
IT Help Desk
Application Management
This ensures that we have visibility, recoverability and your site is protected from disaster and threats both internal and external. Talk to us today to discuss how you could benefit from Managed Services. For extended protection against cyber threats, take a look at our cyber security solutions.
Yes! Fixed Fee Agreements include our IT Protection and Recovery toolset along with all BAU (Business as Usual) Labour for a fixed monthly fee. What is BAU labour you ask, put simply BAU labour is ‘if it worked yesterday then it needs to work today’. We steer away from different charging models like a specified number of Adds/Moves or Changes as this gets messy and does not help either side for accountability. By understanding your environment during discovery, we are able to provide you with a fixed fee that is tailored to your business.
If you’re a medium to large business, a Fixed Fee Managed IT Services Agreement would be best suited for you. As a business owner, you understand the costs of staffing an IT department and that hiring an experienced MSP can provide your business with a much greater outcome. Fixed Fee agreements also provide you with budget certainty and tailored the agreement to suit you from day 1.
This set of tools have been cultivated and refreshed over the past 26 years to ensure our clients systems are protected and in a recoverable state at all times.
We update technologies to meet the growing sophistication of cyber threats on a regular basis to ensure our clients stay protected as best they can.
Give us a call! But before signing anything we will sit down with you to fully understand your needs and ensure the right agreement is entered into from day 1. We seek to understand the size of your business, your budgetary requirements, auditing and compliance requirements, what you have had in the past, what worked for your business and what didn’t. By better understanding your needs we can tailor an agreement that suits all requirements.
By working with our Discovery Team we identify any roadblocks that the Engagement Team can work through before the Transition Team takes over. We have worked with many providers in the past to migrate IT systems into our service platform. We have developed a process around working with the incumbent provider to ensure a seamless transition on an agreed date/time. We ensure your systems are operational, stay protected and are in a recoverable state should anything challenge us during transition.
No. The term of the agreement is set by you at the beginning of the agreement. There are term options for Monthly, 12 Months, 24 Months or 36 Months. We offer onboarding discounts of up to 50% depending on the agreement term entered into, which is all discussed during our discovery meetings.
No. Every business carries the same risk. By having a Managed Service Agreement (MSA) you are engaging a professional Managed Service Provider (MSP) that understands the cyber risk businesses face every day. It ensures that we have visibility, recoverability and your site is protected from disaster and threats both internal and external.
Yes. By working closely with a Managed Service Provider (MSP), your IT Manager is getting the best of both worlds. They have an intimate knowledge and control over the direction of the business goals and we have the expertise to make this a reality. We collaborate with IT managers that look to streamline their operations and not have to worry about staffing a department.
Yes. We can uncategorically say that employing a professional Managed Service Provider (MSP) is more cost-effective than hiring an in-house IT team. When you break down the skill sets required to run and IT department you would need to hire at a minimum 4-6 resources. You would need roles in:
IT Management
Project Manager/Project Lead (Level 3)
Technical Manager/Lead (Level 3)
Helpdesk/Triage (Levels 1 and 2
Some of these roles can be shared but to effectively own the role and have 100% accountability they all should be separate and defined roles.
As a professional MSP, we have clearly defined roles and responsibilities to ensure we are all accountable in our staffed roles. Meet our team!
Start Protecting Your Business Today
Talk to the team today about our Cyber Security solutions and how they can help protect your business.
