Technology plays a critical role in communications when conducting business for any small, medium, or large company. Over the last year and a half there has been a shift in many companies transitioning to a more remote workforce, as a result of COVID lockdowns. With countless organizations having embraced modern communications platforms, like Microsoft Teams, many businesses are now faced with the decision of what to do about the company’s voice infrastructure systems.

Luckily, Microsoft and Telstra have teamed up to help make your decision easier by introducing Telstra Calling for Microsoft Teams, which allows you to make calls to and from landline and mobile numbers via Microsoft Teams.

In this article, we discuss:

  • The benefits of Telstra Calling for Microsoft Teams
  • Why your office landline won’t stand the test of time
  • How your communications will transform
  • How we can minimise the impact of change
  • The simple, flexible implementation
  • And most importantly, how to get started in 3 simple steps!

The Best of Both Worlds

Microsoft 365 Teams Calling enables businesses to access features such as call queues, call forwarding, voicemail, transferring, auto attendants that can be configured for office hours, out of office hours and holidays, call parking, call blocking, group call pickups, and call delegation.

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Office Landlines Going Extinct

According to a study done by Ofcom data, the office landline will likely become extinct in November 2028, so platforms like Microsoft Teams with calling capabilities are the communications platforms of the future.

Simplified Connections and Implementation

Telstra Calling for Microsoft 365 can help you make landline or mobile calls connect seamlessly, with each user being allocated a phone number in Microsoft Teams, which will allow them to answer office calls wherever, whenever straight from the Microsoft Teams App.

Telstra provides a managed link bringing all your voice calls directly into Microsoft Teams, all you need is adequate internet access. Additionally, there are no special infrastructure or voice calling access considerations when implementing to Telstra Calling for Microsoft 365.

Use your Existing Numbers

If you want your employees to keep their current office number…no problem— You can choose to migrate or port your existing phone numbers into Microsoft 365 Teams or you can allocate new ones.

Telstra Calling for Microsoft Teams has a new Dial Pad on both the desktop and mobile app and it works exactly like the dial pads we’ve all been using for years.

Also, as your needs grow or users change roles you can easily reallocate numbers via the Office 365 administration portal.

Attached to Your Telephone? They Can Stay!

If you’re attached to your landline and really like the idea of a handset that lives on your desk, Microsoft Teams Calling can be easily integrated with a selection of third-party handsets.

Source: Yealink

Click here to view some of the available handsets built for Microsoft Teams.

How to get Telstra Calling for Microsoft 365 in 3 simple steps!

Getting started can often seem complicated, but it couldn’t be easier.


  • Reach out to us, Future IT Services, your local Telstra Calling for Microsoft Teams Accredited Partner to learn more about this new Microsoft 365 feature.

Step 2

  • Discuss the various Telstra Calling for Microsoft 365 Plans and see which one will work for you. We will dive into learning about what systems you currently have and your needs. Here are just a few things we will review:
    • Do you have an existing Telstra Flexcab Account?
    • Do you have an existing Telstra Apps Marketplace Account?
    • Do you have an existing Microsoft Tenancy?
    • What Microsoft Licenses do you currently have?
    • Do you require a new number range or number migration?

Step 3

  • Once you’re ready to go, Future IT Services will complete the simple implementation. We will make sure you and your team have everything they need, from handsets to headsets and auto attendant/s to call queue features set up.

Learn more about how this works on our Telstra Calling for Microsoft Teams Services Page or contact us today.

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